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​​​​​​​International Shipping &Delivery FAQs

Q: Where is the goods shipping from?
A: Our company's address is in Dalian, Liaoning Province, China.

Q: What is the handing time?
A: Usually, your order will be sent within 48 hours after payment (except weekends and legal holidays).

Q: What logistics methods can I choose?
A: We can provide you with:
Express: Fedex, DHL, TNT, UPS
General Logistics: China Post, E-express, EMS

Q: What are the differences between these logistics methods and how to choose?
A: If you want to receive the goods as soon as possible, I suggest you choose the express delivery method (Fedex, DHL, TNT, UPS), which can be delivered within 3-5 working days;
If you don't have high requirements on the transportation time, you can choose the general logistics method (China Post, E-express, EMS), usually within 2-3 weeks after delivery.

Q: What personal information do I need to provide when placing an order?
A: I need to know your shipping address and email address.
The specific delivery address includes: consignee name, company name (if available), specific street and house number, city, province, postal code, country, and contact phone number.

Q: Can I change the order information?
A: Yes. Before shipping, you can leave a message at any time to tell us what needs to be changed, but after the shipment, everything can not be changed more.

Q: Can I combine multiple orders and ship them together?
A: Yes. Before shipping, we will consolidate and ship all your orders. However, if one of the orders has been shipped, then other orders cannot be combined with it more.
By the way, if you have placed multiple orders but do not want to consolidate shipments, please inform us in time.

Q: How can I know the estimated arrival time of my order after shipment?
A: You can go to the background of the website to check the status of your order. After delivery, we will change the order status to "Shipped" and attach a logistics tracking number. You can also leave us a message to ask about logistics or other issues.

Q: What should I do if I do not receive the package on time?
A: If you haven't received the package after the expected arrival date, you can use the logistics tracking number provided by us to check the specific reason online and consult the relevant logistics company. Or you can contact us for consultation.

Q: What if I still haven't received the package by the end?
A: If there are any abnormalities in your package, please contact us, we will try our best to solve the problem for you. Our email is:
clara@good-display.com